Heating, cooling & air-con in the Inner East, Melbourne
The Inner East is ducted-system heartland — big homes, long winters, and a steady replacement market. Synthly answers the calls you can't take between jobs.
The Inner East is ducted heating and cooling country. Large period and interwar homes through Hawthorn, Kew, Camberwell and Balwyn run ducted gas heating and zoned refrigerated cooling as standard, and the area's long winters make heating the headline — a dead ducted heater in a big family home in July is an urgent, high-value job. Ageing systems across this established housing keep the repair-and-replace pipeline full.
It is a spread-out, leafy area, so an installer's day moves between a quote in Kew, a breakdown in Box Hill and a service in Balwyn, with real driving in between. Every drive is a missed-call window, and a homeowner with no heating won't leave a voicemail — they will ring the next business on Google.
Synthly gives Inner East heating and cooling businesses a website that ranks for your suburbs and an AI Assistant that answers every call in under two seconds — while you are in a roof space or on the road. It sorts breakdowns from quotes, discloses your diagnostic fee, books the job, and texts you a summary.
Built for ducted heating and zoned systems
Ducted heater replacements, zoning upgrades and add-on cooling in big Hawthorn and Balwyn homes are the Inner East's core work. Your AI Assistant captures the home, the existing system and the scope so you quote the right job and arrive prepared.
Answers while you're between jobs
The drive from a Camberwell quote to a Doncaster breakdown is exactly when the phone rings and you can't pick up. Olivia answers every time, prioritises a no-heating call in winter, and books it — so a high-value Inner East job is locked in by the time you reach the next site.
Suburbs we cover in the Inner East
- Hawthorn
- Kew
- Camberwell
- Balwyn
- Canterbury
- Surrey Hills
- Glen Iris
- Box Hill
- Doncaster
- Mont Albert
Don't see your suburb? We target the areas you actually service — tell us where you work.
Three tiers. Most clients pick Pro.
Setup is one-off. Monthly covers hosting, AI Assistant minutes (up to fair-use), Google Business Profile management, and ongoing optimisation.
Starter
Small operators getting their first proper online presence.
+ $2,995 one-off setup
- 5-page Next.js site, mobile-first
- Google Business Profile setup
- AI Assistant · business hours
- 60-second SMS reply to form fills
- Booking integration · Cal.com / Google Calendar
- Monthly performance report
Pro
Established trades ready to capture every lead, day or night.
+ $4,995 one-off setup
- Everything in Starter
- AI Assistant · 24/7 with after-hours pricing
- Suburb-level SEO targeting
- Job triage scripts (emergency / standard / quote)
- SMS quote follow-up sequences
- Live call summary text to your phone
- Priority support (4-hour AU business hours)
Command Centre
Multi-staff businesses with CRM integration and serious SEO depth.
+ $8,995 one-off setup
- Everything in Pro
- CRM integration (ServiceM8, Tradify, Pipedrive, HubSpot)
- Multi-technician dispatch routing
- Suburb-level SEO targeting at scale
- Monthly content + GBP post programme
- Quarterly strategy review
- Dedicated AU account manager
No pitch deck. No pressure.
We'll call your business after hours, show you exactly what your customers hear today, then walk you through what Synthly would do differently.
- 30-day money-back on monthly fees
- Live in 14 days
- No lock-in contracts
Book by email or phone
Reach us directly and we'll lock in your 15-minute audit at a time that suits.